At PreciArson Car Rental Singapore, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect the following personal information when you use our services:
- Full name and contact details (address, phone number, email)
- Driver's license information and identification documents
- Credit card and payment information
- Date of birth and age verification
- Emergency contact information
- Rental history and preferences
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our website
- Referring website and search terms used
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- Processing rental reservations and bookings
- Vehicle pickup and return arrangements
- Customer support and assistance
- Emergency contact and roadside assistance
Legal and Security
- Identity verification and fraud prevention
- Compliance with legal and regulatory requirements
- Insurance claims processing
- Traffic violation and damage assessment
Business Operations
- Service improvement and optimization
- Marketing and promotional communications
- Customer satisfaction surveys
- Analytics and business intelligence
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies
Necessary for website functionality, including login sessions and security features.
Analytics Cookies
Help us understand how visitors use our website to improve user experience.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
You can manage your cookie preferences through our cookie management system or your browser settings.
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
Trusted third-party service providers who assist us in operating our business, such as payment processors, insurance companies, and maintenance services.
Legal Requirements
When required by law, court order, or government authorities, including law enforcement agencies and traffic authorities.
Emergency Situations
In case of emergencies, accidents, or to protect the safety and security of our customers and the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption: All sensitive data is encrypted during transmission and storage
- Access Controls: Limited access to personal information on a need-to-know basis
- Security Monitoring: Regular monitoring for unauthorized access attempts
- Staff Training: Regular privacy and security training for all employees
- Secure Disposal: Secure deletion of information when no longer needed
6. Your Rights
Under Singapore's Personal Data Protection Act (PDPA), you have the following rights:
Access
Request access to your personal data we hold
Correction
Request correction of inaccurate or incomplete data
Withdrawal
Withdraw consent for data processing (where applicable)
Deletion
Request deletion of your personal data (subject to legal requirements)
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Active Customers: Duration of business relationship plus 7 years for legal compliance
- Rental Records: 7 years from the end of rental period for insurance and legal purposes
- Marketing Data: Until you unsubscribe or withdraw consent
- Website Analytics: 26 months from data collection
8. International Data Transfers
Your personal data may be transferred to and processed in countries outside Singapore for the following purposes:
- Cloud storage and backup services
- International insurance coverage verification
- Credit card processing and fraud prevention
- Customer support services
We ensure appropriate safeguards are in place to protect your data during international transfers.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of significant changes via email or website notice
- Obtain your consent where required by law
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: